Unfortunately, we are unable to amend or cancel an order that has already been placed and paid for.
We do however accept returns and offer refunds or exchanges for items whose packaging haven’t been opened and are returned to us in their original condition. We do not offer free returns, customers are responsible for return delivery fees.
If you would like to arrange a return, kindly send an email to firstname.lastname@example.org. We allow up to 7 days after receipt of your order for items to be returned back to us.
Refunds are processed within 14 days of receipt. We cannot facilitate refunds to third parties.
You will be sent an email once your order has been refunded.
If you have any further questions regarding exchanges and returns, kindly send over an email or message us through our contact page. A member of the team will get back to you within 24 hours.